Returns & Exchanges

Thank you for your order and shopping at www.kuclothing.ca

We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a refund. You have 14 days to decide whether or not you wish to keep the item(s) you ordered. If you are not completely satisfied, you have two options.

To exchange or return the item(s)

Exchanging or returning your order is quite simple.

  1. Contact our customer care team at kuclothingcompany@gmail.com. Provide your;
  • Name
  • Address
  • Order number
  • Reason for return or exchange of item(s)
  1. After you have received confirmation from our customer care, please return the item(s) as soon as possible (and within the 14 day return period). 
  2. Once we have received your return shipment, you will be sent a confirmation of receipt within five (5) working days. We will then either exchange the item(s) concerned or refund the amount paid by you as soon as possible (prohibitive shipping cost), but within 30 days at the latest after we have sent you a confirmation that we have received your return shipment.

ku Clothing Co. return address

ku Clothing Co.

11 chemin MacIntyre

Chelsea, Québec

J9B 2G7

Canada

Please note that we can only accept your return shipment in the original state and the original packaging. In respect of clothing and accessories, this means returning the item(s) unused. Thx!